Contents

Read the manual online, chapter by chapter. Each page links to the next, and references to other chapters and appendices are links.

The templates in Appendices 4 to 13 are also available as editable Word documents.

Introduction

• Foreword
• Executive Summary
• Our Approach: Finding Common Ground
• Who This Manual Is For
• How to Use This Manual
• Glossary

Part A: The Legal and Policy Framework

• Chapter 1: Introduction and Context
• Chapter 2: The Statutory Framework
• Chapter 3: The DWP Guidance on Supported Housing Claims

Part B: The Case Law

• Chapter 4: How to Use Case Law in HB Decision Making
• Chapter 5: The Qualifying Landlord
• Chapter 6: Care, Support or Supervision (CSS): Meaning
• Chapter 7: Intensive Housing Management (IHM) and Maintenance
• Chapter 8: “More Than Minimal”
• Chapter 9: Eligible and Ineligible Service Charges
• Chapter 10: Reasonableness of Rent and Rent Restriction
• Chapter 11: Contrivance and Abuse of the Benefit System

Part C: Evidencing Claims: What Is Reasonable

• Chapter 12: Principles of Proportionate Evidence
• Chapter 13: Scheme Level Evidence (Provided Once, Then Reviewed)
• Chapter 14: Claimant Level Evidence
• Chapter 15: Evidencing CSS, IHM and Maintenance
• Chapter 16: Reasonable and Unreasonable Requests: Worked Examples

Part D: Process and Practice

• Chapter 17: Working in Partnership
• Chapter 18: The Claim Lifecycle
• Chapter 19: Decision Making and Notifications
• Chapter 20: Disputes, Revisions and Appeals
• Chapter 21: Overpayments and Recovery
• Chapter 22: Quality Assurance and Monitoring

Part E: Tools and Appendices

• Appendix 1: Table of Cases
• Appendix 2: Extracts from the Legislation
• Appendix 3: DWP Guidance Cross-Reference
• Appendix 4: Scheme Evidence Checklist (Word template)
• Appendix 5: Claimant Evidence Checklist (Word template)
• Appendix 6: Model Needs Assessment and Support Plan (Word template)
• Appendix 7: Model Activity Log (Word template)
• Appendix 8: Model Rent and Service Charge Build-Up (Word template)
• Appendix 9: Model Regulation 86 Information Request (Word template)
• Appendix 10: Model Decision Notice (Word template)
• Appendix 11: Contrivance Risk Indicators Checklist (Word template)
• Appendix 12: Model Local Protocol (Word template)
• Appendix 13: Data Sharing Agreement Template (Word template)
• Appendix 14: Further Reading and supportedhousing.blog Resources

This manual is licensed under CC BY-ND 4.0, and the templates under CC BY 4.0. See Rights and licence.